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Managing Customer Expectations

In Person

This workshop will teach you to set, monitor, and influence customer expectations to create and deepen relationships with your customer base.

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Lo que aprenderás

Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.

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Por qué lo deseas aprender

This engaging, collaborative workshop is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.

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Cómo te ayudará

In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this workshop, you’ll enjoy success with a loyal customer base that takes you straight to the top.

Fechas de próximos cursos

Seleccione una de las ubicaciones anteriores para encontrar fechas de eventos de cursos en su zona. 

¿No ha encontrado ninguna fecha que le sirva? ¿Quiere que enviemos este programa a su organización o equipo? Póngase en contacto con nosotros para obtener más información.

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