World Class Customer Service
Developing the communication and leadership skills to provide the best in customer service.
課程內容
Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance RelationshipsSession 2A—Increase Self ConfidenceSession 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer ExpectationsSession 4A—Gain Willing Cooperation and Commit to Influence OthersSession 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressionsSession 5A—Report back on Stress Session 5B—Build Others and Ourselves through RecognitionSession 5C—Inspire Others Session 6A—Disagree AgreeablySession 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm
為何需要學習本課程
Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance RelationshipsSession 2A—Increase Self ConfidenceSession 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer ExpectationsSession 4A—Gain Willing Cooperation and Commit to Influence OthersSession 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressionsSession 5A—Report back on Stress Session 5B—Build Others and Ourselves through RecognitionSession 5C—Inspire Others Session 6A—Disagree AgreeablySession 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm
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