Communicate with Diplomacy and Tact
How often have we spoken too quickly then regretted it? Our ability to communicate with diplomacy and tact improves our leadership by helping us manage change, negotiate, resolve conflicts, collaborate, and create strong cohesive teams.Research conducted by Mike Poskey at ZERORISK HR indicates that two of the five emotional intelligence competencies that successful leaders employ are especially important. They are having an attitude of genuine interest in others, and the ability to manage our internal emotions, reactions, and filters when we communicate.
課程內容
At the completion of this 1-day workshop, participants will be able to:•Better respond to difficult situations in a confident, diplomatic, and tactful way•Apply techniques to find common ground among opposing viewpoints•Give and receive feedback without eliciting negative emotions
為何需要學習本課程
To improve your people skills training.
本課給您的幫助
Communicate more effectively.
