Back
Sales Training
Sales Training

Manage Customer Expectations

În persoană

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Ce vei învăța

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

De ce îți dorești să înveți

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

Cum te va ajuta

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Print This Page
10/8/2020 - 10/15/2020
Timp: 7:30 AM - 11:00 AM
Durată: 2 Consecutive Thursdays

Sacramento, CALIFORNIA 95833

Înregistrați-vă acum

NO ADDITIONAL COURSES

Nu ați găsit o dată convenabilă pentru dvs.? Doriți ca acest program să vă fie furnizat pentru organizația sau echipa dvs.? Contactați-ne pentru a obține mai multe informații.
Informațiile furnizate vor fi utilizate în conformitate cu termenii politicii noastre de confidențialitate.
Trimite
©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.