Enhancing Employee Engagement: 
The Role of the Immediate Supervisor

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Engagement means happy, loyal employees, and happy, loyal customers. Engagement leads to improvement in retention levels and impacts the bottom line. Knowing how immediate supervisors act as the catalyst for employee engagement enables you to leverage this tool to move the needle on employment engagement levels, and bottom line impacts.

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The immediate supervisor performs a pivotal role. Learn how to empower immediate supervisors to impact the investment the organization makes in people. Discover how to move disengaged employees to full engagement through immediate supervisors who exhibit strong leadership and foster positive working environments.

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Employees don’t leave companies; they leave people. Transform immediate supervisors into the people who employees don’t want to leave. Through practical steps, and some emotional intelligence, immediate supervisors can become the key to moving employee motivation, morale, and satisfaction to new levels along with retention rates, customer satisfaction scores, and revenue results.

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The immediate supervisor impacts the investment an organization makes in its people. Increasing employee engagement through the actions of immediate supervisors increases retention and decreases absenteeism. It turns low levels of enthusiasm into full engagement, attracting and keeping both employees and customers.

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