Back
Stresshåndtering
Attitudes for Service
In PersonThe foundation of creating a Customer Service Culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customer from hostile or ambivalent toward supportive and enthusiastic.
Se sted og dato
Hva du vil lære
At the completion of this module, participants will be able to: • Assess Customer Service Attitudes to set goals for improvement • Incorporate the Four Drivers of Customer Service to build customer relationships • Apply Attitude Control Principles to manage their attitudes • Use conversational language to keep the interaction low pressure
Hvorfor du bør lære det
Primary Competency Categories: • Attitude - Maintains a friendly, positive, and enthusiastic outlook. • External Awareness - Sees things from multiple points of view. Keeps up to date with issues that affect responsibility. • Customer Experience - Leverages positive experiences to create customer loyalty and long-term relationships.
Hvordan det vil hjelpe deg
This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.