How to Excel at Building Client Relationships and Delivering Innovative Legal ServicesIn Person
In this one day workshop, you will learn practical approaches developed by Dale Carnegie that will help you become a more trusted advisor to your clients.
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You will also learn and practice a process for creating more innovative solutions.
Build relationships of trust, credibility, and respect Apply proven principles to gain willing cooperation Influence without authority Use a consultative questioning structure designed to gather pertinent information while building credibility Communicate recommendations which demonstrate an understanding of the Business Unit’s needs and the individual stakeholder’s needs Communicate evidence appropriately to defeat doubt in the mind of those to whom they make recommendations Learn the Innovation Process to collaborate with colleagues and/or clients to develop breakthrough solutions to challenges.