Leaders Who Build
Leadership Training to Bring Out the Greatness in Yourself and in Others
An Amazed Customer is a Loyal Customer
Proper customer service training can contribute to long-term increases in sales and customer loyalty.
The relationships developed through a single positive customer service experience not only can help deliver a sale but can also create a loyal customer that ensures repeat sales for years to come.
Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more.
Build and maintain productive relationships
Leadership is not a solitary activity, nor is the focus on the leader; rather it is about how leaders treat the people they work with and how they make people feel about themselves and the work. To get things done through other people, leaders must demonstrate that they genuinely care about the people with whom they work. This is what inspires team members to go above and beyond.
Help people be the best version of themselves
People would rather work for someone who builds them up rather than putting them down. They must treat others well and with respect. In most cases, people don’t quit jobs, they quit leaders, especially the ones that don’t care about them and aren’t committed to their growth.
Grow as a Leader to Advance Your Career
- We provide practical skills that can be applied immediately, not just theories, buzzwords, fads or “flavors of the month.”
- We recognize that being a leader means being responsible for more than just yourself, and that is stressful. That’s why we provide actionable tips and best practices to help reduce stress and worry.
- Rather than trying to have you be someone you’re not, we help bring out your greatness—your authentic self and inner leader.
- Leaders can’t and shouldn’t try do it all on their own. We deliver the knowledge and skills to help leaders accomplish work through others.
Top Customer Service Training Courses
LIVE ONLINE | 3 Hours
Transforming Customer Complaints into Opportunities
If handled with empathy, complaints are an opportunity to create stronger customer relationships and opportunities for improvement.
Our Customer Service Training Courses Will Help You:
Assess customer service attitudes and setting goals
Make heroes out of your frontline customer service people
Amaze customers with every interaction
Build rewarding customer relationships
Quick Tips for Outstanding Customer Service
It might sound simple, but driving profitability and growth stems from customer service and satisfaction. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
Strengthen Customer and Team Relationships
Improve service quality and customer satisfaction.
Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job.
The skills learned in our customer service training courses make a positive impression on the minds of current and future customers, as well as the employees who utilize them.
“The Attitudes for Service course was a great tool for self-reflection on how I approach customers and resolving their issues. The trainer did an excellent job helping us to view things from a customer perspective to resolve issues in the most mutually beneficial way.”
Participant, Attitudes for Service
Contact us and explore how we can meet your unique challenges and allow you to take command of your career, your organisation or your team.