Explore Our Transformational Resources

As a global leader in workplace training and development, we’ve created custom resources to supplement your training, as you further develop the skills to become a better, more confident, and more effective version of yourself.
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eBook
Leadership Skills for First-Time Managers
The transition to leader is one of the most challenging times in a career. Dale Carnegie’s learning guide provides leadership skills for new managers.
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eBook
Communicate with Diplomacy and Tact
This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!
View eBook
eBook
Leading A Multi-Generational Workforce
According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.
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eBook
Internal Conflict Resolution Guidebook
The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analysing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs.
View eBook
eBook
Leadership Coaching Guide
Today's leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.
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eBook
Are Your Employees Motivated?
Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.
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eBook
Dale Carnegie's Secrets of Success
Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living, and as a result, over 8 million lives have been inspired by his timeless values and practices. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself.
View eBook
eBook
How to Provide Feedback Without Insulting Your Workers
A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!
View eBook
eBook
Sales Effectiveness: Overcoming Objections
As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.
View eBook
eBook
Presentation Effectiveness: A Free Guide to Effective Public Speaking
Effective communication is critical in any role, and the mark of a truly successful person is the ability to energise a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting.
View eBook
eBook
Change Management: A Leader's Guide to Managing Change in the Workplace
Managing through change can be stressful, frustrating and difficult. Being prepared and using an organised approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.
View eBook
eBook
Closing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
View eBook
eBook
Time Management: A Practical Guide To Efficiently Prioritising Your Time, Enabling You To Achieve Optimum Results
The reality of today’s world is that we must achieve great results within less time. The key is to optimise your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritise tasks and work efficiently.
View eBook
eBook
How to Run an Effective Performance Review
This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.
View eBook
eBook
Dale Carnegie Quick Tips for Outstanding Customer Service
It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
View eBook
eBook
The Art of Storytelling
Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Dale Carnegie himself used storytelling as a compelling way to communicate with others. In this short book, you’ll discover techniques for public speaking and networking, centered around telling a story that people will remember -- and that will get results.
View eBook
eBook
A Leader’s Guide To Business Innovation
Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity - your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!
View eBook
eBook
Leadership Skills for First-Time Managers
The transition to leader is one of the most challenging times in a career. Dale Carnegie’s learning guide provides leadership skills for new managers.
View eBook
eBook
Time Management: A Practical Guide To Efficiently Prioritising Your Time, Enabling You To Achieve Optimum Results
The reality of today’s world is that we must achieve great results within less time. The key is to optimise your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritise tasks and work efficiently.
View eBook
eBook
How to Provide Feedback Without Insulting Your Workers
A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!
View eBook
eBook
Leading A Multi-Generational Workforce
According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.
View eBook
eBook
Dale Carnegie Quick Tips for Outstanding Customer Service
It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
View eBook
eBook
Presentation Effectiveness: A Free Guide to Effective Public Speaking
Effective communication is critical in any role, and the mark of a truly successful person is the ability to energise a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting.
View eBook
eBook
Leadership Coaching Guide
Today's leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.
View eBook
eBook
A Leader’s Guide To Business Innovation
Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity - your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!
View eBook
eBook
Closing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
View eBook
eBook
Dale Carnegie's Secrets of Success
Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living, and as a result, over 8 million lives have been inspired by his timeless values and practices. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself.
View eBook
eBook
Communicate with Diplomacy and Tact
This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!
View eBook
eBook
How to Run an Effective Performance Review
This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.
View eBook
eBook
Sales Effectiveness: Overcoming Objections
As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.
View eBook
eBook
Internal Conflict Resolution Guidebook
The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analysing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs.
View eBook
eBook
The Art of Storytelling
Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Dale Carnegie himself used storytelling as a compelling way to communicate with others. In this short book, you’ll discover techniques for public speaking and networking, centered around telling a story that people will remember -- and that will get results.
View eBook
eBook
Change Management: A Leader's Guide to Managing Change in the Workplace
Managing through change can be stressful, frustrating and difficult. Being prepared and using an organised approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.
View eBook
eBook
Are Your Employees Motivated?
Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.
View eBook

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