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How to Use Customer Service to Turn Transactions into Relationships

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Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

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What you'll learn

• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!

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Why you want to learn it

Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

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How it will help you

Develop more loyalty in your customers, thereby, improving the customer experience.

Upcoming Course Dates

Select a location above to find course event dates in your area. 

Didn't find a date that worked for you? Want this programme delivered for your organisation or team? Contact us to get more information.

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