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Customer Service Excellence - On-Demand

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Get access for a full year to a cutting edge course taught in video segments by a Dale Carnegie Certified Trainer, and learn at your own convenience. In this video-based program, critical elements of Customer Service Excellence are discussed, including: how to make customers feel welcomed and important; what customers want; common customer service mistakes; a model for meeting and greeting customers; and how to deal with the emotional and practical aspects of unhappy customers. A two-page quick reference guide accompanies the videos in this program.

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What you'll learn

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Why you want to learn it

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How it will help you

Upcoming Course Dates

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