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People Skills
People Skills

How To Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations.
About

This set of four, 3-hour sessions will help influence team outcomes and create cooperation through diplomatic and tactful communication. You’ll realise that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you!

What You’ll Learn

A comprehensive series of 12 hours of interactive virtual learning will develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your ͞hot buttons͟ and respond instead of reacting. Maintain composure when criticized and avoid conflict by staying calm and poised under pressure.

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Why You Want To Learn It

You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognise how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.

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How It Will Help You

This series sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded, leader.

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