Customers do business with organizations that serve them well, treat them fairly, and make them feel valued.

Managing Customer Expectations

Keep them coming back!

This course includes 90 minutes of live instructor-led learning + 90 minutes of self-directed learning.

 Assess your organization’s use of sure-fire ways to manage and exceed customer expectations.

Use Dale Carnegie Principles to close the gap between customer expectations and reality.

 Formulate strategies to align with customer expectations.

Use the techniques for effective follow through to manage customer expectations and transform relationships.