Dive into this fast-paced, live online session where you’ll learn a defined, repeatable process for providing outstanding customer service.

Outstanding Customer Service

Learn to be your customers’ HERO

This course includes 1 hour of live instructor-led learning + 1 hour of self-directed learning.

Maintain a positive attitude by following the three Cs of Customer Service.

Engage customers in five easy ways to build loyalty.

Disagree agreeably using foundational Dale Carnegie principles.

Utilize the HERO model of customer service to resolve issues.