Arrow LeftBack
Icon 服務

How to Use Customer Service to Turn Transactions Into Relationships

In Person

As the person in charge of customer service, it’s your job to help your reps create relationship customers. That’s why you should send them to How to Use Customer Service to Turn Transactions into Relationships.

查看日期和地點
Head with lightbulb

學習內容

In this interactive, one-day seminar you will learn to understand what customers really want, overcome customer dissatisfaction, prevent client defection and resolve complaints, maximize add-on and cross-sell opportunities, partner across functions to exceed customer expectations, and increase customer retention.

Open book

學習原因

Dale Carnegie Training has been building world-class relationship skills – locally and around the globe for 89 years. We can help your customer service representatives get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention. If these are the kind of results your company expects you to produce, enroll your team in How to Use Customer Service to Turn Transactions into Relationships today. Give them, and yourself, the critical advantage you can only get from Dale Carnegie Training.

Person standing next to flag

學習效果

Achieve success by utilizing these core concepts of human behavior and thereby unleashing the leader in each of us. Our “product” is a confident, empowered, inspired and enthusiastic individual who is ready to achieve excellence.

將推出的課程日期

選擇一個上述地址,找到您所在區域的課程日期。 

尚未找到適合您的日期?想為您的組織或團隊提供此計劃嗎?聯絡我們,獲取更多資訊。

Thank you! A representative will contact you shortly about your inquiry.