Arrow LeftBack
Icon 服務

How to Use Customer Service to Turn Transactions into Relationships

In Person

Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

查看日期和地點
Head with lightbulb

學習內容

• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!

Open book

學習原因

Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

Person standing next to flag

學習效果

Develop more loyalty in your customers, thereby, improving the customer experience.

將推出的課程日期

選擇一個上述地址,找到您所在區域的課程日期。 

尚未找到適合您的日期?想為您的組織或團隊提供此計劃嗎?聯絡我們,獲取更多資訊。

Thank you! A representative will contact you shortly about your inquiry.