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How to Excel at Building Client Relationships and Delivering Innovative Legal Services

課程概述
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學習內容

In this one day workshop, you will learn practical approaches developed by Dale Carnegie that will help you become a more trusted advisor to your clients.

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學習原因

You will also learn and practice a process for creating more innovative solutions.

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學習效果

Build relationships of trust, credibility, and respect Apply proven principles to gain willing cooperation Influence without authority Use a consultative questioning structure designed to gather pertinent information while building credibility Communicate recommendations which demonstrate an understanding of the Business Unit’s needs and the individual stakeholder’s needs Communicate evidence appropriately to defeat doubt in the mind of those to whom they make recommendations Learn the Innovation Process to collaborate with colleagues and/or clients to develop breakthrough solutions to challenges.

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie