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Conflict - Maintaining Emotional Control

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Maintaining emotional control is one of the most important yet challenging aspect of preserving relationships. By understanding and applying six elements of the conflict cycle, which include ways to manage frustration and respond productively, people can guard relationships and solve conflict without the usual drama and stress.

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學習內容

• Understand and apply the steps of the conflict cycle. • Express emotions in a transformative way. • Embrace the values that help manage emotions. • Confidently discuss conflict with others.

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學習原因

You'll be better equipped to perform as an influential communicator, problem-solver and focused leader. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.

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學習效果

You will tackle complex challenges, expand your ingenuity, and excel in building team harmony. Use the new skills to become a more persuasive communicator, securing your place as a valued contributor. As you become more adept at influencing, you’ll find yourself inspiring others to take initiative and innovate.

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