Back
Customer Service
Customer Service Training

Attitudes for Service & Complaint Resolution

Szkolenie In-Person

Attitudes for Service & Complaint Resolution covers the emotional and practical aspects of customer service to build ongoing customer relationships.

Czego się nauczysz?

1. Assess customer service attitudes to set goals for improvement. 2. Incorporate the four drivers of customer service to build customer relationships. 3. Apply attitude control principles to manage our attitudes. 4. Deal with emotional and practical aspects of complaints. 5. Use methods to reduce our stress when resolving complaints. 6. Implement a consistent process to resolve complaints. 7. Reduce the number and type of complaints we receive.

Dlaczego chcesz się tego nauczyć?

This process helps identify the root causes of the complaints you receive and provides creative ways to reduce or eliminate them. Increased customer satisfaction stems from a series of interconnected causes and disciplines resulting in increased customer loyalty which drives profitability and growth. This complete experience is what can cause a customer to become a champion for your organization.

Jak ci to pomoże?

Attitudes for Service & Complaint Resolution will help you effectively resolve complaints, reduce stress, build relationships, as well as improve customer loyalty and retention.

Print This Page
No results
NO ADDITIONAL COURSES
Nie ma daty, która Ci odpowiada? Chcesz, abyśmy dostarczyli ten program dla Twojej organizacji lub zespołu? Skontaktuj się z nami, aby uzyskać więcej informacji.
Podane informacje zostaną wykorzystane zgodnie z naszymi warunkami polityka prywatności.
Zgłaszać
©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.