Back
Sales Training
Sales Training

Attitudes for Customer Service

פנים-אל-פנים

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

מה תלמדו

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

מדוע תרצו ללמוד זאת

Driving profitability and growth stem from customer service and satisfaction.

כיצד זה יסייע לכם

This module makes you keenly aware of how your attitude during customer contact can make the difference

Print This Page
No results
NO ADDITIONAL COURSES
לא מצאת תאריך שמתאים לך? רוצה שתוכנית זו תסופק לארגון או לצוות שלך? צור איתנו קשר לקבלת מידע נוסף.
This information you provide will be used in accordance with the terms of our privacy policy.
שליחה
©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.