Client Focused Sales & Service Online Training Bundle
Relationship Selling and Customer Service Bundleprovides 1-year access to 12 specially selected Live Online programs. Each is highly engaging, led by Certified Dale Carnegie Facilitators, and designed to sustain and deepen skills over time. Participants benefit from real-time collaboration with peers, just like in the classroom, without leaving the office.
What You’ll Learn
This package includes:
Appeal to Buyer Motives to Close More Sales
Cross and Up Selling
How to Cold Call and Build New Customers
Negotiations-A Human Relations Approach
Present to Persuade
Attitudes for Service
Manage Customer Expectations
Outstanding Customer Service
Transforming Customer Complaints int Opportunities
23 Hrs of training
Why You Want To Learn It
The pace of today's account representative is fast. Develop quick-hitting sales techniques for effective cold calling, making a compelling sales presentation, negotiating, and upselling. Increase your influence, be more articulate, and be fully committed to winning.
How It Will Help You
Emphasizing the skills needed to build external and internal relationships, this package tackles issues such as how to exceed customer expectations, improve service quality, resolve customer conflict, and increased customer satisfaction while remaining cool, on-message, helpful, and positive. Reduce customer defection and increase client loyalty!