Melissa has 30+ years of management and leadership experience. From 1990 through 2008 she was with Karhu USA and Exel NA beginning as a Customer Service Manager, Regional Sales Manager, VP of Operations and finally a General Manager. As GM, Ms. Cook had overall responsibility for P&L, sales, marketing, operations, accounting, and logistics. She frequently travelled in North America, the UK, and Europe for business. She took the Dale Carnegie Course® in Effective Communications and Human Relations in 1984 and became a Certified Dale Carnegie Course® Instructor in 1985. She is also certified to instruct all Dale Carnegie Leadership programs, Presentations programs, Digital Live On-Line programs, Professional Workshop Series, and create and deliver Customized Programs. During these years she has exceeded a 97% complete satisfaction rating as an instructor. In January of 2009, Melissa became a minority owner of Vermont Training Solutions, Inc. and concentrated her efforts in the Capital Region of NY. She managed sales, marketing, instruction and operations in Northern New York State. After successfully navigating the economic downturn, she purchased Dale Carnegie of NENY in July of 2011. During her years in NY, she has partnered with companies large and small to provide key talent development. These include Death Wish Coffee, Sunmark Credit Union, Center for Internet Security, Sysco Foods, Creighton Manning Engineering, Vicarious Visions, GE Energy, ShopRite Supermarkets, Total Facilities Solutions, Silhouette Optical, Momentive, and many others.

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