How to Communicate with Diplomacy and Tact
This set of four, 3-hour workshops will help influence team outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you!
What You’ll Learn
A comprehensive series of 12 hours of interactive virtual learning will develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your ͞hot buttons͟ and respond instead of reacting. Maintain composure when criticized and avoid conflict by staying calm and poised under pressure.
Why you want to learn it
You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.
How it will help you
This series sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded, leader.
At the end of this session, you will be able to:
- Understand how our attitude and image come across to others
- Increase trust, credibility and respect through words and actions
- Speak confidently, diplomatically and tactfully in difficult situations
- Build rapport and strengthen relationships
- Use emotional controls to sustain success