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How to Use Customer Service to Turn Transactions into Relationships

Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

课程概述

Customer loyalty hasn’t disappeared. It’s there – just waiting for you to earn it.

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学习内容

• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!

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学习原因

Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

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学习效果

Develop more loyalty in your customers, thereby, improving the customer experience.

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie