Arrow LeftBack
Icon 服务

Customer Service Excellence

In Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

查看日期和地点
Head with lightbulb

学习内容

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

Open book

学习原因

Person standing next to flag

学习效果

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

即将推出的课程日期

从上面选择一个地点,查找您所在区域内的课程日期。 

没有找到适合你的日期?希望让您的组织或团队参加此项目?联系我们,以获取更多信息。

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry.