Attitudes for Customer Service
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.
学习内容
- Set goals for improvement by assessing current Customer Service Attitudes.- Build customer relationships by incorporating the Four Drivers of Customer Service.- Maintain a consistently positive attitude by applying Attitude Control Principles.- Use conversational language to keep the interactions casual and relaxed.
学习原因
Driving profitability and growth stem from customer service and satisfaction.
学习效果
This module makes you keenly aware of how your attitude during customer contact can make the difference
