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Customer Service Training

How to Use Customer Service to Turn Transactions Into Relationships

现场课程

As the person in charge of customer service, it’s your job to help your reps create relationship customers. That’s why you should send them to How to Use Customer Service to Turn Transactions into Relationships.

学习内容

In this interactive, one-day seminar you will learn to understand what customers really want, overcome customer dissatisfaction, prevent client defection and resolve complaints, maximize add-on and cross-sell opportunities, partner across functions to exceed customer expectations, and increase customer retention.

学习原因

Dale Carnegie Training has been building world-class relationship skills – locally and around the globe for 89 years. We can help your customer service representatives get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention. If these are the kind of results your company expects you to produce, enroll your team in How to Use Customer Service to Turn Transactions into Relationships today. Give them, and yourself, the critical advantage you can only get from Dale Carnegie Training.

学习效果

Achieve success by utilizing these core concepts of human behavior and thereby unleashing the leader in each of us. Our “product” is a confident, empowered, inspired and enthusiastic individual who is ready to achieve excellence.

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