Arrow LeftBack
Icon 銷售

World Class Customer Service

In Person

This program can be offered in two full days, or in a spaced learning format to allow more on-the-job application. With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

查看日期和地點
Head with lightbulb

學習內容

Our customer service training brings companies the right tools to cultivate valued and lasting customers. These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

Open book

學習原因

Dale Carnegie Training® has benchmarked the key attributes - skills, attitudes, and behaviors - that differentiate outstanding customer service organizations. And we incorporate this knowledge into our proprietary training process, a methodology that coaches participants

Person standing next to flag

學習效果

將推出的課程日期

選擇一個上述地址,找到您所在區域的課程日期。 

尚未找到適合您的日期?想為您的組織或團隊提供此計劃嗎?聯絡我們,獲取更多資訊。

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry.