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World Class Customer Service

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Developing the communication and leadership skills to provide the best in customer service.

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學習內容

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance Relationships Session 2A—Increase Self Confidence Session 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer Expectations Session 4A—Gain Willing Cooperation and Commit to Influence Others Session 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressions Session 5A—Report back on Stress Session 5B—Build Others and Ourselves through Recognition Session 5C—Inspire Others Session 6A—Disagree Agreeably Session 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

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學習原因

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance Relationships Session 2A—Increase Self Confidence Session 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer Expectations Session 4A—Gain Willing Cooperation and Commit to Influence Others Session 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressions Session 5A—Report back on Stress Session 5B—Build Others and Ourselves through Recognition Session 5C—Inspire Others Session 6A—Disagree Agreeably Session 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

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學習效果

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