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Managing Conflict in the Workplace

This one-day seminar will help you to deal with uncomfortable disagreements without discomfort. Using a proactive approach, you'll be better equipped to gain understanding and cooperation, manage emotions, and keep conflict situations productive.

課程概述

In today's diverse culture we can experience conflict and disputes daily. This seminar will help you use a proactive approach to managing conflict in the workplace.

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學習內容

1. Recognize Sources of Conflict 2. Examine Strategies for Reducing Conflict 3. Identify Healthy VS Destructive Emotional Expressions 4. Apply Principles for Maintaining Emotional 5. Learn a Process for Driving Collaboration 6. Understand Characteristics of Successful Team Collaboration 7. Employ Twelve Steps to Win-Win Conflict Resolution 8. Utilize Conflict Response Style Approaches

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學習原因

This seminar will help you manage diverse points of view and differences of opinions in the workplace which is a critical skill, especially in today’s diverse world.

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學習效果

This seminar will help you to embrace conflict and deal with it quickly, efficiently, and fairly so it can lead to increased collaboration, innovation, creativity, and productivity.

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie