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Attitudes for Customer Service

In Person

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

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學習內容

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

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學習原因

Driving profitability and growth stem from customer service and satisfaction.

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學習效果

This module makes you keenly aware of how your attitude during customer contact can make the difference

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