Back
Customer Service
Customer Service Training

Customer Service Excellence

現場課程

Thinking of the people in other departments as “customers” gives you a new perspective on getting work accomplished. Identifying your internal customers, determining how to provide the service they need, and communicating with them the way you would an external customer opens new doors for relationship and process improvement.

學習內容

Gain a clear picture of the internal service relationships in their position. Understand and meet the expectations of their internal customers. Demonstrate superior internal customer service and care. Implement techniques and tools for improving working relationships.

學習原因

You receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction and external customers reap the benefits!

學習效果

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Print This Page
No results
NO ADDITIONAL COURSES
尚未找到適合您的日期?想為您的組織或團隊提供此計劃嗎?聯絡我們,獲取更多資訊。
您提供的信息將根據我們的條款使用 隱私政策.
提交

訂閱我們的通訊郵件以了解最新信息。

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.