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Attitudes for Customer Service

課程主題還包含:
人際技能, 銷售
關於

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

學習內容

- Set goals for improvement by assessing current Customer Service Attitudes.- Build customer relationships by incorporating the Four Drivers of Customer Service.- Maintain a consistently positive attitude by applying Attitude Control Principles.- Use conversational language to keep the interactions casual and relaxed.

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學習原因

Driving profitability and growth stem from customer service and satisfaction.

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學習效果

This module makes you keenly aware of how your attitude during customer contact can make the difference

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Select the best option for you:
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有問題?請隨時諮詢
您提供的信息將根據我們的條款使用 隱私政策.
提交
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