Back
People Skills Training
People Skills Training

Breakfast Workshop: Conflict Management

現場課程

In a perfect world, unicorns would roam the woods, rainbows would cover the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to resolve conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can resolve the strife without ever having to draw his sword.

學習內容

This workshop will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed.

學習原因

Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial. With a clear understanding of the issues and the personalities involved, a good manager can resolve a conflict quickly and effectively. A happy workplace is a healthy workplace!

學習效果

If conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish and morale will remain high. Prompt and efficient conflict management has a positive effect on the bottom line. And of course, it’s always nice to avoid bloodshed.

Print This Page
No results
NO ADDITIONAL COURSES
尚未找到適合您的日期?想為您的組織或團隊提供此計劃嗎?聯絡我們,獲取更多資訊。
您提供的信息將根據我們的條款使用 隱私政策.
提交

訂閱我們的通訊郵件以了解最新信息。

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.