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People Skills
人際技能

Conflict - Maintaining Emotional Control

關於

Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.

學習內容

• Identify the steps of the conflict cycle • Express emotions in a healthy way • Commit to principles for maintaining emotional control • Talk through a conflict issue with the other person

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學習原因

In this workshop, you will address the emotional aspect of resolving conflict. You will discuss why anger, in particular, is an emotion that you have to process and manage for the conflict to be resolved professionally.

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學習效果

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Select the best option for you:
任何語言
選擇一個地點
有問題?請隨時諮詢
您提供的信息將根據我們的條款使用 隱私政策.
提交
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