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Customer Service
服務

World Class Customer Service

課程主題還包含:
人際技能
關於

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

學習內容

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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學習原因

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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學習效果

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

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Select the best option for you:
任何語言
選擇一個地點
您所選的地區暫時沒有卡內基課程, 請擴大搜索範圍。
有問題?請隨時諮詢
您提供的信息將根據我們的條款使用 隱私政策.
提交
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