Step up to Leadership
Participants Will Learn To: • Create a sense of direction for your team • Lead by example • Communicate with precision • Be cool under pressure • Resolve conflicts quickly before they affect the whole group • Convert negativity into positive production • Listen effectively • Work smarter, not harder • Delegate responsibility, authority and accountability • Give difficult feedback without creating resentment
Managers or team leads are responsible for the day to day performance of a small group and need to be competent and confident.
This course will help mangers and team leads guide their team towards its goals and ensure that all members of the team are productive and are able to resolve problems as they arise.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”