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Delivering World Class Customer Service

In Person

Good customer service results when organizations exceed the customer's expectations. This seminar dives into the skill and processes it takes to deliver quality service.

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課程內容

1) Incorporate the Four Drivers of Customer Service to build customer relationships 2) Implement a consistent process to resolve complaints 3) Identify win-win opportunities to provide more products and services 4) Manage customer expectations in order to exceed them

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為何需要學習本課程

This seminar examines ways that we can exceed our customers' expectations by Incorporate the Four Drivers of Customer Service to build customer relationships implement consistent processes to deliver high service levels.

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本課給您的幫助

Committing to deliver world class customer service will allow organizations to develop long lasting relationships and win future business.

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