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Attitudes for Customer Service

課程主題還包含:
人際技巧, 銷售
關於

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

課程內容

- Set goals for improvement by assessing current Customer Service Attitudes.- Build customer relationships by incorporating the Four Drivers of Customer Service.- Maintain a consistently positive attitude by applying Attitude Control Principles.- Use conversational language to keep the interactions casual and relaxed.

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為何需要學習本課程

Driving profitability and growth stem from customer service and satisfaction.

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本課給您的幫助

This module makes you keenly aware of how your attitude during customer contact can make the difference

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Select the best option for you:
任何語言
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有問題?請隨時諮詢
你提供的資料將會受到保障 私隱條例.
提交
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