Back
Sales Training
Sales Training

Attitudes for Customer Service

實地授課

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

課程內容

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

為何需要學習本課程

Driving profitability and growth stem from customer service and satisfaction.

本課給您的幫助

This module makes you keenly aware of how your attitude during customer contact can make the difference

Print This Page
No results
NO ADDITIONAL COURSES
找不到適合的日子?希望為您的組織或團隊上門提供課程?如欲了解詳情,請聯絡我們。
您提供的信息将根据我们的条款使用 隐私政策.
提交

訂閱我們的通訊可最快了解最新詳情。

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.