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People Skills
人際技巧

Conflict - Maintaining Emotional Control

關於

Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.

課程內容

• Identify the steps of the conflict cycle • Express emotions in a healthy way • Commit to principles for maintaining emotional control • Talk through a conflict issue with the other person

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為何需要學習本課程

In this workshop, you will address the emotional aspect of resolving conflict. You will discuss why anger, in particular, is an emotion that you have to process and manage for the conflict to be resolved professionally.

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本課給您的幫助

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Select the best option for you:
任何語言
選擇一個地點
有問題?請隨時諮詢
你提供的資料將會受到保障 私隱條例.
提交
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