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Sales Training
銷售

World Class Customer Service

關於

This program can be offered in two full days, or in a spaced learning format to allow more on-the-job application. With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties. Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

課程內容

Our customer service training brings companies the right tools to cultivate valued and lasting customers. These include practices to help employees become good interpreters of what customers want today, and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies employees can use to negotiate big wins for both their companies and their customers.

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為何需要學習本課程

Dale Carnegie Training® has benchmarked the key attributes - skills, attitudes, and behaviors - that differentiate outstanding customer service organizations. And we incorporate this knowledge into our proprietary training process, a methodology that coaches participants

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本課給您的幫助

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Select the best option for you:
任何語言
選擇一個地點
閣下之所選地區暫時未有卡內基課程, 請擴大搜尋地區範圍。
有問題?請隨時諮詢
你提供的資料將會受到保障 私隱條例.
提交
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