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Customer Service
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World Class Customer Service

課程主題還包含:
人際技巧
關於

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

課程內容

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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為何需要學習本課程

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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本課給您的幫助

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

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Select the best option for you:
任何語言
選擇一個地點
閣下之所選地區暫時未有卡內基課程, 請擴大搜尋地區範圍。
有問題?請隨時諮詢
你提供的資料將會受到保障 私隱條例.
提交
Questions?
: