Good service results when the provider exceeds the customer's expectations. Quality service is one of those concepts that is easy to talk about but difficult to deliver. Delivering quality service requires tremendous energy, skill, and determination.
Bạn sẽ học được những gì
Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives
Tại sao bạn muốn học chương trình này
Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.
Chương trình này giúp gì cho bạn
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”