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Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Tarih ve Lokasyonları Görüntüleyin
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Ne öğreneceksiniz

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

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Neden öğrenmek isteyeceksiniz

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

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Size nasıl yardımcı olacak

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Yaklaşan Kursların Tarihleri

Bölgenizdeki kurs etkinliği tarihlerini bulmak için yukarıdan bir konum seçin. 

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