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Customer Service Excellence

In Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

Tarih ve Lokasyonları Görüntüleyin
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Ne öğreneceksiniz

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

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Neden öğrenmek isteyeceksiniz

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Size nasıl yardımcı olacak

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

Yaklaşan Kursların Tarihleri

Bölgenizdeki kurs etkinliği tarihlerini bulmak için yukarıdan bir konum seçin. 

Size uygun bir tarih bulamadınız mı? Bu programın kurumunuz veya ekibiniz için verilmesini mi istiyorsunuz? Daha fazla bilgi almak için bizimle iletişim kurun.

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