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ทักษะการบริการลูกค้า

Þjónustuupplifun / Sala er þjónusta

หัวข้อของหลักสูตรนั้นประกอบด้วย:
ทักษะการสร้างความสัมพันธ์ระหว่างบุคคล
เกี่ยวกับ

Umhverf verslunar og þjónustu hefur breyst mikið undanfarið. Þegar viðskiptavinir geta keypt nánastallt á netinu er eðlilegt að þeir spyrji sig hvers vegna þeir ættu að gera sér ferð í verslun. Krafan umjákvæða þjónustuupplifun er því mjög skiljanleg. Á námskeiðinu skoðum við leiðir til að greina þarfrviðskiptavina. Við lærum um kross- og viðbótarsölu og hvernig við leysum úr kvörtunum á fagleganhátt. Við skoðum einnig hvernig við getum haft stjórn á eigin viðhorf til að geta veitt þjónustu áheimsmælikvarða.

สิ่งที่คุณจะได้เรียนรู้

Það sem þú lærir á námskeiðinu er meðal annars: Skapa eftirminnilega upplifun fyrir viðskiptavini ogmeta eigið viðhorf til þjónustulundar. Skapa jákvæð áhrif við fyrstu kynni og láta viðskiptavininn fnna að hann skiptir máli. Finna leiðir til að veita viðskiptavinum aukið virði og beita krosssöluferli sem auðveldar viðskiptavinum að taka ákvörðun. Sjá fyrir þarfr viðskiptavina

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ทำไมคุณถึงต้องการสิ่งนี้

Eftir þessa þjálfun horfir þú með öðru sjónarhorni á þjónustu.

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มันจะช่วยคุณได้อย่างไร

Námskeiðið er fyrir alla sem fást við sölu og eiga samskipti við viðskiptavini á einhverju stigi söluferlisins, allt fráforsölu til eftirfylgni. Bæði nýliðar og reyndir fagmenn læra tækni sem hámarkar árangur þeirra í söluog þjónustu.

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