icon Kurser och program på plats

How to Use Customer Service to Turn Transactions into Relationships

Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

Översikt för kurser, program och workshops

Customer loyalty hasn’t disappeared. It’s there – just waiting for you to earn it.

Icon

Vad du kommer att lära dig

• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!

Icon

Varför du behöver lära dig det

Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

Icon

Hur det kommer att hjälpa dig

Develop more loyalty in your customers, thereby, improving the customer experience.

Registrera dig för den här kursen/programmet

Page 1
Next

Du har lagt till en kurs från en annan plats.

Du kan bara registrera eller lägga till kurser i din orderkorg från en plats åt gången.
Det är ok! Du kan fortfarande registrera dig till den här kursen och vi tar bort din tidigare valda plats och ersätter den med senast valda.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie