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Customer Service
Service

World Class Customer Service

Områden som också är inkluderade:
Professionella relationer
Om kursen

Developing the communication and leadership skills to provide the best in customer service.

Vad du kommer att lära dig

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance RelationshipsSession 2A—Increase Self ConfidenceSession 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer ExpectationsSession 4A—Gain Willing Cooperation and Commit to Influence OthersSession 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressionsSession 5A—Report back on Stress Session 5B—Build Others and Ourselves through RecognitionSession 5C—Inspire Others Session 6A—Disagree AgreeablySession 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

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Varför du behöver lära dig det

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance RelationshipsSession 2A—Increase Self ConfidenceSession 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer ExpectationsSession 4A—Gain Willing Cooperation and Commit to Influence OthersSession 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressionsSession 5A—Report back on Stress Session 5B—Build Others and Ourselves through RecognitionSession 5C—Inspire Others Session 6A—Disagree AgreeablySession 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

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Hur det kommer att hjälpa dig

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Select the best option for you:
Alla språk
VÄLJ EN PLATS
Har du frågor? Kontakta oss här
Informationen du tillhandahåller kommer att användas i enlighet med villkoren i vår integritetspolicy.
Skicka
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