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World Class Customer Service

In Person

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

Vizualizare dată și locații
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Ce vei învăța

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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De ce îți dorești să înveți

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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Cum te va ajuta

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Date cursuri disponibile

Selectați o locație mai sus pentru a găsi date pentru cursuri din zona dvs. 

Nu ați găsit o dată convenabilă pentru dvs.? Doriți ca acest program să vă fie furnizat pentru organizația sau echipa dvs.? Contactați-ne pentru a obține mai multe informații.

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