icon Curs în persoană

World Class Customer Service

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

Prezentare generală curs

Good service results when the provider exceeds the customer's expectations. Quality service is one of those concepts that is easy to talk about but difficult to deliver. Delivering quality service requires tremendous energy, skill, and determination.

Icon

Ce vei învăța

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

Icon

De ce îți dorești să înveți

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

Icon

Cum te va ajuta

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Înscrie-te la acest curs

Page 1
Next

Ai adăugat un curs dintr-o altă locație

Te poți înscrie sau adăuga cursuri în coș dintr-o singură locație odată.
E în regulă! Încă te poți înscrie pentru acest curs și-ți vom elimina locația aleasă anterior, înlocuind-o cu cea actuală.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie