Arrow LeftBack
Icon Curs în persoană

Winning Customer Service Strategies for Support Staff

In Person

Customer Service skills can mean the difference between increased business opportunities and out-of-control word-of-mouth. Using the Dale Carnegie’s proven methods, your staff can learn to deal with emotional and practical aspects of complaints, apply methods to reduce stress when resolving problem, and reduce the number and types of complaints. This course will poise participants for win-win opportunities with all parties involved and ensure customer loyalty for your business.

Vizualizare dată și locații
Head with lightbulb

Ce vei învăța

Techniques guaranteed to reduce conflict, de-escalate heated situations, strategies on stress management, skills to proactively reduce complaints.

Open book

De ce îți dorești să înveți

Transform potential problems into opportunities to receive feedback. Spend less time worrying about future problems by anticipating and disarming contentious situations.

Person standing next to flag

Cum te va ajuta

By learning to anticipate and deflate problems, you'll have more time to enjoy your work and personal life right now. Focus on making every interaction a winning one for both parties and you will earn greater loyalty and revenues from pleased, customers confident in your service and abilities

Date cursuri disponibile

Selectați o locație mai sus pentru a găsi date pentru cursuri din zona dvs. 

Nu ați găsit o dată convenabilă pentru dvs.? Doriți ca acest program să vă fie furnizat pentru organizația sau echipa dvs.? Contactați-ne pentru a obține mai multe informații.

Thank you! A representative will contact you shortly about your inquiry.